WhatsApp Business messaging
Talk to customers on the app they open most.
- Order, payment and service updates
- Offers with images, documents and buttons
- Two-way support chats
WhatsApp, SMS, Instagram & Chatbot Marketing
Reach customers on the channels they already use, and answer them automatically.
One platform for every customer conversation
Reach customers where they already are: WhatsApp, SMS, Instagram, RCS, voice and email, run from one place.
D-TECH sets up business messaging for your company: official WhatsApp Business messaging, bulk and transactional SMS, Instagram replies, chatbots that answer round the clock, and a shared inbox where your team takes over when a person is needed. It can connect to your CRM, ERP or online store so updates go out on their own.
Hi, has my order been dispatched?10:42
Yes, it was dispatched today. Expected delivery is Thursday.Chatbot · 10:42
Track orderTalk to an agent
Talk to an agent10:43
Connecting you to our sales desk now.Agent · 10:43
Payment reminder unread after 2 h → sent again by SMS
Every channel your customers use
Use one channel or all of them. Each can send updates, run campaigns and handle replies.
SMS
Fast, reliable texts to any mobile phone.
- OTP and transactional alerts
- Bulk promotional campaigns
- Automatic short links with click tracking
Instagram messaging
Answer followers without leaving your inbox.
- Direct messages in the shared inbox
- Automated replies to common questions
- Hand-over to your team
RCS messaging
Rich, branded messages in the phone’s own messaging app.
- Your logo and verified sender name
- Images, carousels and action buttons
- Interactive replies
Voice
Automated calls for when a text is not enough.
- Reminders and alerts by voice call
- Announcements to large lists
- Calls that free up your agents
Transactional email that lands on time.
- Order and purchase confirmations
- Invoices and shipping updates
- Account and password emails
Tools that do the work for you
Chatbots built without coding
Live chat for your whole team
Fallback to another channel if unread
Automated message workflows
Links to CRM, ERP and online stores
OTP and two-factor login
Chatbots can also answer from your own documents: upload a product brochure or price list, and customers get answers drawn from it on WhatsApp or RCS.
Where it helps
- Manufacturing and B2BOrder confirmations, dispatch alerts, payment reminders and service tickets.
- Retail and e-commerceOrder tracking, offers, loyalty updates and feedback.
- HealthcareAppointment booking and reminders, reports and patient follow-ups.
- EducationAdmissions enquiries, class reminders and messages to parents.
- Banking and financeOnboarding, OTPs, fraud alerts and renewal reminders.
- Travel and hospitalityBooking help and real-time trip updates.
How D-TECH sets it up
- Understand your goalsWhich messages you send today, to whom, and what should be automated.
- Pick the channelsWhatsApp, SMS, Instagram, RCS, voice or email, alone or together.
- Accounts and approvalsSender names, business profiles and message templates set up and approved.
- Build bots and workflowsChatbot flows, fallbacks and integrations with your systems.
- Train and supportYour team trained on the inbox and campaigns, with D-TECH support after go-live.
Start talking to customers where they are
Tell us what you want to send and to how many people, and D-TECH will set up the channels, chatbots and integrations to match. Prefer to talk? Call +91 95588 09163.